Learning Categories

Topics

Management and Team Building

Basic Conflict Management, Cross-Cultural Communications, Effective Delegation, Effective Meetings, Goal Strategies, Improving Personal Productivity, Personal Leadership Power, Refresher on Quality Management

Project Management

Organizing Project Management, The Nature of Project Management, The Project Mission and Stakeholders

Problem Solving and Decision Making

Solving Workplace Problems, The Five Steps of Problem Solving, Understanding the Work Process

Communications and Presentations

Basic Telephone Techniques, Business Reports and Proposals, Business Writing I: Preparation, Business Writing II: Organization, Communication Skills at Work, Delivering Negative Messages, Improve Your Speaking Skills, Interpersonal Communications, Non-Verbal Communication, Organizing and Presenting Reports, Persuasive and Sales Messages, Proactive Communication Models, Reactive Communication Models, Team Communication, Writing Letters, Memos, and E-Mails

Management & Team Building Section

Course Description:

Basic Conflict Management

Overview:

Conflict is an inevitable part of any organization. Traditionally, managers viewed conflict negatively but recent research has shown that conflict can have positive effects on an organization if managed effectively. This course will help you understand the difference between functional and dysfunctional conflict. It will provide a useful model of conflict development to diagnose and treat conflicts in the work place. Common causes of conflict are discussed and strategies for resolving conflict are presented. You will also learn how to use functional conflict to increase innovation, change, and creativity in your organization. This course is designed for managers and supervisors.

Objectives 

Upon completion of these modules, participants will be able to:

• Identify the difference between functional and dysfunctional conflict

• Understand the various stages of a developing conflict

• Understand why conflict occurs

• Apply various strategies for dealing with conflict

• Apply techniques for stimulating functional conflict

• Understand the limits of traditional grievance procedures

• Identify alternatives to grievance procedures

• Apply basic guidelines for day-to-day conflict management

Duration:

This course takes approximately 30 to 45 minutes to complete.

Course Description:

Cross-Cultural Communications

Overview:

Because most companies employ people from a variety of different cultures, miscommunication and miscues can occur at an alarming rate. These miscues and poor communication negatively impact performance, relationships and teamwork. This course helps you understand the communication styles of coworkers and offers information vital to successful cross-cultural workplace communication. This course is designed for employees in any organization composed of or recruiting individuals from diverse cultures.

Objectives 

Upon completion of these modules, participants will be able to:

• Define culture

• Analyze their cultural values and those of coworkers

• Understand how cultural values influence workplace communication

• Learn to be a neutral observer

• Understand how nonverbal communication differs across cultures

• Identify cross-cultural miscommunication on the job

• Consider ways to communicate across cultures

Duration:

This course takes approximately 30 minutes to complete.

Course Description:

Effective Delegation

Overview:

Effective delegation is a strategic tool that leaders use to save time, enhance the morale of workers, and develop junior employees by placing authority in their hands. In this course, you will explore the delegation process, learn to overcome barriers to delegation and give effective feedback. You will learn to apply this powerful tool for the benefit of your organization. This course is designed for supervisors and managers.

Objectives 

Upon completion of these modules, participants will be able to:

• Define effective delegation

• List the reasons why people typically fail to delegate

• Discuss the benefits of delegation in relation to the supervisor and the organization

• Identify tasks that should be delegated and those that should not be delegated

• Explain the principles of matching people with tasks

• List the steps of the delegation process

• Explain follow-up and constructive feedback

Duration:

This course takes approximately 30 to 45 minutes to complete.

Course Description:

Effective Meetings

Overview:

Employees at all levels are involved in group decisions and problem-solving more than ever before. This course teaches the skills needed to lead and participate in meetings effectively and efficiently. Companies that fail to train employees in these skills can find meetings frustrating and time consuming. This course is designed for employees who plan or lead group meetings.

Objectives 

Upon completion of these modules, participants will be able to:

• How to involve the right people and keep meeting sizes appropriate

• Why an agenda is important and how to prepare one

• How to gather the input of all participants while preventing someone from dominating the meeting

• How to invigorate a stalled meeting and move toward a productive close

• How to avoid common group decision pitfalls such as groupthink and excessive risk-taking while encouraging creativity

Duration:

This course takes approximately 30 minutes to complete.

Course Description:

Goal Strategies

Overview:

Goal setting with others can strengthen your ability to reach your goals. This course teaches you about the benefits of mutual goal setting. You will learn how to pursue multiple goals, overcome obstacles, and achieve long-term goals. This course is designed for employees at all organizational levels.

Objectives 

Upon completion of these modules, participants will be able to:

• Establish an advisory board to advise and support them in pursuing and attaining goals

• Attract a circle of people who can assist in their goal pursuit

• Combine goals to accomplish multiple outcomes with a single activity

• Maintain a long-term goal setting perspective

• Develop a list of mutual goals with a partner and avoid traps that prevent achieving them

• Avoid the problems of unreasonable expectations when setting goals for others

• Transform talk about achieving a goal into an action plan

• Overcome any potential obstacles to effective goal setting and attainment

• Deepen their commitment to accomplishing goals now and in the future

Duration:

This course takes approximately 30 to 45 minutes to complete

Course Description:

Improving Personal Productivity

Overview:

Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization's viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.

Objectives 

Upon completion of these modules, participants will be able to:

• Target the most important tasks

• Become a goal getter, not just a goal setter

• Structure their time and avoid time wasters

• Delegate work effectively

• Make more effective, efficient decisions

• Build and use a support network

• Handle stress and burnout

Duration:

This course takes approximately 25 to 35 minutes to complete.

Course Description:

Personal Leadership Power

Overview:

This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP.

Objectives 

Upon completion of these modules, participants will be able to:

• Recognize that leadership can be taught

• Identify what personal leadership is all about

• Assess your current level of PLP

• Recognize the four barriers to PLP

• Identify, explain, and apply the five principles of PLP

• Develop PLP in others

• Recognize how PLP can improve the competitiveness of your firm

Duration:

This course takes approximately 30 to 45 minutes to complete.

Course Description:

Refresher on Quality Management

Overview:

All firms must understand how to deliver high quality products and services in order to be competitive. In the end, quality management is about performance, competitiveness and customer satisfaction. This course is designed to help you understand the fundamental ideas, principles and tools of quality management. This course is designed for managers who want to review the fundamentals of quality management, and employees new to quality management.

Objectives 

Upon completion of these modules, participants will be able to:

• Identify the different definitions of quality

• Recognize and understand the Deming approach to quality

• Understand the use of statistics in quality management

• Appreciate the use of teams in quality management

• Identify and apply some of the tools of quality management

• Recognize how quality is related to cost

• Explore the idea of "quality thinking"

• Explore the past, present and future of quality management

Duration:

This course takes approximately 30 to 40 minutes to complete.

Project Management Section

Course Description:

Organizing for Project Management

Overview:

Project management (PM) is the application of skills, knowledge, tools, and techniques in order to meet or exceed stakeholder requirements. This course is designed to introduce the project management life cycle and to show where a project begins and ends. You will learn how to divide a project into several project phases to better control project deliverables. The course covers topics including the project life cycle (PLC), deliverables, organizational support structures and the key organizational influences that can affect a project.

Objectives 

Upon completion of these modules, participants will be able to:

• Understand the phases of the project life cycle

• Understand project processes

• Anticipate organizational and social influences on projects

• Design an organizational structure conducive to managing your projects

• Understand cultural influences on project management

• Assess their organization and its effectiveness in managing projects

Duration:

This course takes approximately 30 to 45 minutes to complete.

Course Description:

The Nature of Project Management

Overview:

This course is designed to introduce you to project management and increase your understanding of what it is and is not. The course presents definitions, boundaries and basic responsibilities as well as some examples of projects.

Objectives 

Upon completion of these modules, participants will be able to:

• Identify the different definitions of a project

• Describe the different definitions of project management

• Examine the roles and responsibilities of the project manager

• Identify key management skills needed for project management

• Introduce the project management knowledge areas

• Provide various project examples

Duration:

This course takes approximately 30 to 40 minutes to complete.

Course Description:

The Project Mission and Stakeholders

Overview:

Mission statements should be developed for every project in order to set goals and objectives, and to provide guidelines for making decisions. In this course you will learn to develop a mission statement for a project team and project stakeholders. You will learn to establish objectives, manage stakeholder expectations and detail project feasibility.

Objectives 

Upon completion of these modules, participants will be able to:

• Write a mission statement for a program of projects

• Specify measurable goals and objectives for the project

• Detail constraints and assumptions that may affect project deliverables

• Identify stakeholders and their impact on the project

• Recognize how expectations and commitments can affect a project

• Conduct a preliminary and a detailed feasibility study

Duration:

This course takes approximately 30 to 45 minutes to complete.

Problem-Solving & Decision-Making Section

Course Description:

Solving Workplace Problems

Overview:

This course will teach you techniques to solve some of your most important business problems. This course defines problem solving, identifies the four absolutes of quality, identifies which problems matter most, explores techniques for selecting problems to solve, and helps the reader understand the benefits of organization and teamwork in solving problems. This course is intended for business managers and business associates in any field. The logical methods and supporting techniques shown here can be utilized in any problem-solving scenario.

Objectives 

Upon completion of these modules, participants will be able to:

• Define problem solving

• Identify the four absolutes of quality

• Identify which problems matter most

• Explore techniques for selecting problems

• Understand organization and working together to solve problems

• Recognize how teamwork can help in problem solving

Duration:

This course takes approximately 30 minutes to complete.

Course Description:

The Five Steps of Problem Solving

Overview:

This course will define and explain the five steps involved in the problem-solving process. The five steps that will help solve any workplace dispute include defining the situation, providing a quick fix if necessary, identifying the root causes, taking corrective action, and evaluating and following up. This course is intended for business managers and business associates in any field. The logical methods and supporting techniques shown here can be utilized in any problem-solving scenario.

Objectives 

Upon completion of these modules, participants will be able to:

• Recognize workplace problems

• Identify how to define the situation

• Explore the quick fix or temporary fix solution

• Recognize the root causes of a problem

• Identify what corrective action is and how to do it

• Explore how to evaluate problem-solving efforts and follow up

Duration:

This course takes approximately 25 to 30 minutes to complete.

Course Description:

Understanding the Work Process

Overview: